Labor Policy

By engaging in business with Department of Design, Inc., you understand and acknowledge our labor / work for hire policy as mentioned below:

• We respect your time. Please respect ours.


• A deposit made for work is for our time. You are allocated a set amount of hours for that labor. Once exhausted, we require additional payment to proceed with your project.


• Web or marketing labor outside the scope of our original agreement is considered "additional labor" or "new work".


• Email, text, or phone support/consultation outside the scope of our original agreement is considered "additional labor" or "new work".


• Any costs beyond our labor that we incur are considered additional costs. Reimbursement is expected and required.
  You will be invoiced with payment due upon receipt.


• All communications are "on the clock".


• If you cause the project to go past the point of a reasonable timeframe, 6 months as a perfect example, or willfully delay / dilute the project purposely through ignorance or other reasons outside of our control, your project is considered closed and full payment is required.


• If you ignore our email requests or ignore our invoices, we will terminate your project.


• We will not provide I.T. support as we are not an I.T. support company. If you have I.T. needs, please google "managed I.T. services" for assistance.


• We will not train or provide consultation to 3rd parties.


• If you are not a monthly maintenance customers, we will not provide on call services.


• We do not provide refunds!